• Photon Infotech
  • Information Technology
  • Full-Time

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Hi Vendors, Photon is looking for Genesys consultants for one of our offices in Plano TX. Please write back with your updated word resume if you find the below role interesting. ABOUT PHOTON http Photon is the largest and fastest-growing provider of Mobile-First Digital Experiences. We work with 37 of the Fortune 100 companies today. Core Highlights We redefine digital transformation for 37 of the Fortune 100 companies We power over 250 million digital touchpoints every day We employ over 4,000 trained Web, Mobile Omnichannel engineers across the world We define digital presence today as the confluence of three layers Personalized Digital Experiences on the front end API and Microservices in the middle tier Big Data Platforms powering these digital experiences on the back end Our unique value proposition We deliver compelling Digital Experiences with the synergy of creative front-end integrated into the enterprise architecture on the back-end. We serve as our customersrsquo innovation partner by combining ever-changing consumer behaviour and digital knowledge with unique insights into existing and emerging technologies to develop a range of innovative digital solutions. JOB DESCRIPTION Skill Genesys Consultant Experience 6 yrs Work Location Plano TX Required Experience 4 years professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat Well rounded with experience in multiple contact center technologies including CTI, SIP and Genesys SIP Server, Call Routing and Historical Reporting, Genesys Workspace, Call Recording, VoIP technology, and CRM and IVR solutions 3 years on Routing workflow development using IRD and composer (preferred) Strong hands on skills like JavaJavaScriptWeb services Good knowledge on Genesys reporting tools like advisors, pulse etc Solid analytical skills, problem determination, and resolution recovery processes Thanks Venkat Senior Executive -Human Resources Ext 9108 Mobile venkatachallam.sphotoninfotech.net
Associated topics: business systems, business systems analyst, client, consult, crm, customer, marketing, sap, senior consultant, support analyst

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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