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The City of Austin's Office of Performance Management seeks an experienced professional to lead performance improvement throughout the City of Austin. This influential role calls for someone with a passion for public service and ambition to collaboratively improve community outcomes through our work.

Minimum qualifications:

* Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

Preferred qualifications include:

* Accomplished in improving outcomes and the customer experience in large, complex service environments through the design and implementation of Lean strategies.
* Connects their work to the strategic direction of the enterprise through both big-picture and detailed lenses.
* Leverages effective communication skills for facilitation, coaching, change management, and culture development.
* Advanced experience with data analytics including collecting, cleaning, analyzing, visualizing, tracking, and reporting.
* Demonstrates perseverance in pursuing tasks to completion with high energy and drive despite competing priorities, set-backs, ambiguity, and resistance.
* Formal certification or education in Agile, Systems Thinking, Lean Thinking, Daily Management Systems, the Toyota Production System, and/or the Toyota Product Development System.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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